Information We Collect
- Personal Information: We may collect personal information such as names, addresses, email addresses, phone numbers, and payment details.
- Transaction Information: Details of purchases made through our site, including payment information processed via NAB Transact.
- Technical Information: Information about your device and internet connection, including IP address and browser type.
Purpose of Collection
ENCOPARTS collects personal information for the following purposes:
- To process orders and deliver products
- To communicate with customers regarding their orders or inquiries
- To improve our products and services
- To comply with legal obligations
How We Collect Information
- Directly from Customers: Through order forms, email inquiries, and customer service interactions.
- Automatically: Via cookies and similar technologies when you visit our website.
Use and Disclosure of Information
- We use personal information to fulfill orders, provide customer support, and improve our services.
- We do not sell or rent personal information to third parties.
- Personal information may be shared with third-party service providers (e.g., delivery services) for the purpose of fulfilling orders.
- If required by law, we may disclose personal information to regulatory authorities.
Payment Information Security
ENCOPARTS uses NAB Transact for secure payment processing. NAB Transact employs tokenisation to protect payment data and complies with PCI DSS standards to ensure the highest level of security for credit card transactions.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard the information we collect.
Access and Correction
Customers have the right to access their personal information held by ENCOPARTS and request corrections if necessary. Requests can be made by contacting our customer service team.
Complaints
International Disclosure
ENCOPARTS generally does not disclose personal information outside Australia. If international disclosure is necessary, we will comply with all relevant privacy laws.
Contact Us
This Privacy Policy is subject to change without notice. Please check our website regularly for updates.